Solving playback issues

[roknandrew]

my apps wont open or stop resopnding  on my stick even after dozens of restarts.

i have a smart tv and a laptop they open the same program in less then 10sec called in thy said to contact my sevice provder? why

[RokuTakashi]

Hi, @roknandrew 

Thanks for posting, and welcome to the Roku Community.

We appreciate you for sharing your concern with us, and we'd like to collect further details for our team to provide the best resolution to resolve the issue. 

• What specific Roku device you are having issues with?
• When did you first encounter the issue?
• Does the issue occur with a specific channel or every channel on your list?
• What troubleshooting steps have you taken so far in an attempt to resolve the issue?

We hope to hear back from you along with the details requestd.

Best wishes,
Kash