Channels & viewing

[Jcm43]

I have the same issue. It began earlier in the week when PBS became unavailable and when that was resolved, I regained the PBS icon on the home menu on one Roku but not the other (despite the app being installed). Both had worked flawlessly for the prior 10 months. Bizarre.

[fox020]

Thanks.  I'm wondering if we should be talking to someone from PBS Tech to get this fixed.

[fox020]

The original advice turned out to be true.  But to be honest, I don't know if someone fixed something or if it was just me jumping around in the menus and\or re-starting fixed it. Or both!   I'm just glad it's fixed now.  I now have the PBS channels on the Home Screen of both ROKUs!

[kvgrow]

I have the same problem as your experiencing. I spent several hours with different Roku technicians chatting and none of them could help me. Even though it's a pain to do, I think the only option is to try a factory reset. Don't expect any help from Roku people.

[jessicafleur]

I'm having the same issue. One day earlier this week it would not open at all and now it's complete off my home screen. It'll open when I search for it but there's no way for me to add it back to my home screen or anything else because nothing happens with I click the * button while in search. The only thing I can do it open the app. 

[RokuEmmanuel-D]

Welcome, @Dbzmomma!

Thanks for reaching out here in the Roku Community!

We understand that your Disney Plus app keeps disappearing on your Roku. We're here to help. 

Have you tried restarting your Roku device? If not, we recommend following the troubleshooting steps below to see if that resolves the issue.

1. Press Home on your Roku remote.
2. Scroll and select Settings.
3. Select System.
4. Select Power. If you do not see a Power submenu, skip to the next step.
5. Select System restart.

Please let us know if the issue persists so we can help you further. 

All the best,
Emman

[jessicafleur]

I did system restart and the Disney plus app is still not on my homepage. I still have to search for it to open the app.

[RokuRiamie-D · Accepted solution]

Hi Community users!

Greetings from the Roku Community!

Thank you for letting us know about the issue with your Roku device or TV not displaying the added channel on the Roku Home screen. If you're still experiencing this problem, please try the troubleshooting steps outlined below:

Check your device for updates:

1. Press Home on your Roku remote
2. Scroll and select Settings
3. Select System
4. Select Software update
5. Select Check Now to manually check for updates

System restart your device:

1. Press Home on your Roku remote 
2. Scroll and select Settings
3. Select System
4. Select Power. If you do not see a Power submenu, skip to the next step.
5. Select System restart

If the issue persists, we would like to have the following details:

• Does it happen from all of the channels you tried to add?
• Roku device model, serial number, device ID, and OS version. (this can all be found in Settings > System > About)
• Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)

We look forward to your response.

Thanks,
Riamie

[Gameraboy]

The only fix that worked was a factory reset, unfortunately!

[kvgrow]

I found a resolution that worked for me with my Roku Ultra and hopefully it will help you too!

I too installed an app that didn't show up on the home screen menu, so I chatted with Roku tech for help and spent a couple hours of frustration with four different people that had no clue how to help me. They would tell me to remove it and reinstall it, however that isn't possible to do on the device when you can't see the icon on the menu. I could search for the app to find it and use it, but there was no option to uninstall. I also went to the Roku website to see if that offered an option to uninstall and then reinstall, no luck.

The only thing I could think of was to try a factory reset and hope that it would resolve the problem, but I wasn't looking forward to reinstalling all of the apps again and then having to log in to every app.

So, dragging my feet a little gave me the opportunity to have an epiphany. I remembered that there is an official Roku app that I installed on me iPhone some time ago that I never really used. That was the secret! That app allowed me to select the Roku device I was having the problem with and then view the apps installed. I found the app that didn't show on my Roku device and it allowed me to uninstall it, after which I reinstalled it. Walla! That solved the problem for me. I hope this helps you too!