Channels & viewing

[kmvvtx]

YouTube TV app stopped working yesterday, the icon was there but it wouldn’t launch. The icon for it then disappeared. I updated the software on my Rokus and had to sign into the Roku app to remove and add the icon back. Now it continues to disappear and I have had to complete the process at least four times and sign back into the app each time. I have four Rokus and this is getting to be really annoying. This isn’t happening on my Fire TV. What is going on?

[RokuEmmanuel-D]

Hi Community Users!

Thanks for flagging this issue here in the Roku Community!

We noticed that you're encountering an issue with your Roku apps that keeps on disappearing. We'd like to investigate this issue. 

Could you please provide the following information below?

• Roku device model, serial number, device ID, and Software Version. (these can all be found in Settings > System > About)
• Tracker ID (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID)
• Channel build version (Highlight the app from the Home Screen and press the Star * Button)
• A short video or photo of the incident. 

We are looking forward to your response. 

All the best,
Emman

[dmtrashman]

This is the same problem many of us have been experiencing, not necessarily that specific App.  It appears to be a Roku issue that they are not owning up to.  I have five (5) Roku devices, and a Roku 24" TV, and never had any problems until recently.  I have experienced this same issue with three (3) different Roku devices lately.

[kmvvtx]

Here is the information requested. The YouTube TV app keeps disappearing from my list of apps and I have to go to the Roku app on my mobile device to remove and add it back. 

Model Number: 3820R2

Software Version: 14.0.4.12230

Device ID: S0J733CTH5DG

Channel Build Version: 2.24 Build 92

Tracker ID: Unable to obtain. Pressing the home button x5 and then the back button x5 does nothing. 

No video to see other than the app is not there u til I delete it from the mobile app and then reinstall it.