Solving playback issues

[RokuTakashi]

Hi, Community users!

We understand the issue you have encountered with the Antenna Channels that disappear when turning off your Roku TV, and we're here to assist. We would recommend performing a system update to ensure that your Roku TV is running to the latest software to resolve the issue.

Follow the instructions below to manually check for software and app updates.

1. Press Home on your Roku remote
2. Scroll and select Settings
3. Select System
4. Select Software update
5. Select Check Now to manually check for updates

Let us know what you find out.

Best wishes,
Kash

[jr666 · Accepted solution]

I've been having this problem for the past few months. I was able to resolve it today by going into the TV inputs menu and renaming "Live TV" to "Antenna TV". I think the icon may have actually said "Live Guide" instead of Live TV before I changed it, which may partly explain the issue. I'm not sure if it persists from power off or restarts but it does persist after switching inputs.

[surfingator1]

I have the same issue.  Also, when I go back to add Antenna TV as an input, it is not an option.  

I have tried every suggestion on this page and my local channels keep disappearing and the TV won't save my favorites.  This was never an issue until fairly recently. 

Jim

[831]

YOUR solution is the only correct solution!  THANK YOU!!

[831]

JR666 Newbie - YOUR solution is the only correct solution!  THANK YOU!!

[Chickengrrl05]

The above actually fixed my issue. I changed input name to Antenna, rescanned channels and that seems to have worked. Thanks 

[KellerInTexas]

Dear Roku Customer Support,

When I go to Settings > TV Inputs I don't see an option for the Antenna even though I have an antenna attached.  My antenna stations always disappear from the guide when I turn the TV off.  None of these solutions on this thread work.  Also, why is it so difficult to get in touch with Roku customer support.  Your CONTACT US option doesn't really allow us to contact you.  This is so frustrating.  I just bought my first ROKU TV and am having a really hard time figuring it all out.  

[KellerInTexas]

Same thing happens to me.  I am beyond frustrated and ROKU customer service isn't easy to get in contact with to help with this.  I have spent hours googling to try to solve this without success.  I am not impressed @rokucustomerservice

[KellerInTexas]

OMG, you are my hero.  Your suggestion worked.  I can't tell you how happy I am about this.  I've spend hours reading threads and googling to solve this issue.  Your instructions were perfect.  Thank you for solving my issue!!!

[TvUser456]

This actually fixed it.  It makes no sense to have this kind of bug. 

Roku needs to make it clear and make this the first fix.  How can changing the name fix it, still does not make sense but thank you for sharing.