I have a Roku 4k 3810EU connected to a high end Trinnov processor. Each time I rewind a movie (even just 10s to catch some missed dialog) the Roku spends a couple of seconds reloading the video and the video then plays immediately. But the sound takes about 10 seconds to sync whilst the processor figures out the correct codec.
Audio Mode and Digital Output Format both set to Auto, and DD+ is coming though.
I don’t have this problem with e.g. my Fire Stick
Any idea why this happens as I much prefer using Roku to Fire!
Will a different Roku device behave better?
Hi @Obelix27,
Thanks for posting in the Roku Community! We are glad to have you here.
We appreciate you bringing to our attention that when you fast-forward or rewind content on your Roku device, the audio will be delayed by 10 seconds. No worries, help is here.
Before we proceed, we would like to know if it happens across all channels and content. In the meantime, let's see if this will work for you.
Restart your Roku device:
For more details, please visit our Roku support article: Issues playing content on your Roku device
If the issue persists, please let us know.
Thanks,
The Roku Community Team
Hi - restarting it hasn't helped. Any other ideas? It seems like the processor "loses" the CODEC during rewind, and has to spend some time working out what the CODEC is when the video restarts. This doesn't happen with my other HDMI sources such as Fire Stick. I am also wondering if getting the new Ultra 2024 is likely to fix the problem?
Hi @Obelix27,
Thank you for your response!
We appreciate you trying the troubleshooting steps we suggested above. Let's see if this will work for you.
Reset your Roku device network connection:
If the issue persists, please provide us with the following details below:
We look forward to your update.
Thanks,
The Roku Community Team
Hi
That doesn't fix it. The problem occurs in all apps, it also occurs when moving the cursor from one movie thumbnail to another: the processor audio loses sync and spends time trying to resync. I suspect the Roku somehow temporarily stops sending the audio signal even though it is sending the video and the processor loses audio sync, so then it has to resync with the audio. I only have this problem with the Roku. E.g. a Fire Stick works fine. It is a new high end Processor (Trinnov)
I am also curious if you think the new Roku Ultra 2024 just released will have the same problem?
Model 3810EU
Software 14.1.4 build 7709-50
Serial number: YH007W075136
Device ID: E43977075136
GC Version 12.9.26
Hi @Obelix27,
Thank you for providing your Roku device information.
We have forwarded your information to our Roku team for review. For further investigation, please also provide the Tracker ID by pressing the Home button 5 times, followed by the Back button 5 times, and provide us with this ID.
We look forward to your update!
Cheers,
The Roku Community Team
Hi - the tracker is 36-029-750.
Hi @Obelix27,
Thank you for providing the tracker ID.
We have sent you a private message to provide further assistance with your issue. We will wait for your response.
Thanks,
The Roku Community Team