Smart home app

[TL64]

Purchased all Roku Smart Home products May 2024. Multiple color smart bulbs, multiple light strips, home security system, 2 wireless doorbell cams, 3 Cams that have cords/plugged in. 

I've been very pleased with all of these products but began recently to have issues with the cell phone app not connecting. It just searches and not connect. I would restart my phone and the app would work fine again. It began to be about every 3 days I had to reboot my phone to get the app to work.

March 7, 2025 I woke up to the app not connecting to anything but the cameras plugged in. Nothing wireless worked on the app It would try to connect then give an error. I tried everything suggested on the net to correct this but nothing worked until I deleted and reinstalled the App from Google playstore. When downloading I noticed this was the same issue a lot of people are having suddenly in the reviews.  This happened on my phone, my sons phone as well as his tablet. All at the same time they stopped working. The only thing we can access thru the app are all the plugged in cameras no wireless.

Once the app is reinstalled it works perfectly again on all devices.

March 8, 2025 I woke up to the same issue. Nothing would work til I reinstalled the app again. Same issues on my son's phone and tablet. We reinstalled again on all devices. Everything is fine.

App Current version V3.2.2 (441)

We are both on 2 Samsung Galaxy phones and a Samsung Tablet 

What is going on? I can't reinstall this app daily. Is there a fix of some sort? Please help.

[RokuReynan-L]

Greetings, @TL64!

Thanks for reaching us about having an issue with the Smart Home app crashing. We'd like to know more about this. 

What error message is showing on the app? Also, does the error message show when you open the app or when you access a device?

We'll wait for your response.

Thanks,
Roku Community Team

[iLinaHD]

Having the same issue. The error code is coming up as 1003 and I have a samsung galaxy s24 ultra. I've un-installed and reinstalled and with in hours it's happening again. 

[Platinumbeauty]

I've been experiencing the same errors and I've reset everything and un-installed and reinstalled the app. It's very frustrating and I will not be renewing my subscription 

[TL64]

Crashed again today March 10, 2025. When I click on smart bulbs it says "failed to get data please try again". When I try to click on the Front & Back Door doorbell cams "error code 1003. Failed to connect. Please check your mobile internet connection". 

The 2 indoor cams plugged in work fine when I look at them. 

My son's phone and tablet also doing the same thing. 

I shouldn't have to reinstall the app every few days to keep my security system working. I invested a lot of money in all this equipment only to have the app fail constantly. 

The App in the google store clearly shows this same issue in reviews by many other people.

[mymadame]

Thanks for the help.  But it did not resolve the problem.

1.  My doorbell has no "reset" button like I've seen in other Help postings online.  So I turned it off & on again.

2. I restarted my router.

3. When I go to Play Store, I am not offered an update.  It simply says, "Open."  I also went through my app Account features, but don't see anything similar to "update."

This problem popped up recently for no apparent reason.  Everything else connected to my router/internet is in working order.  Please offer a fix ASAP !

[mymadame]

Sorry, pls see my post.  I thought I was replying.

[Guitarguts63]

Everyone is getting this. You all pushed something out to upgrade the firmware or something. This doesn't randomly happen. It's been 2 full days now for me. I've turned the camera off and on again, even my doorbell chime box I unplugged and plugged back in started up totally fine. I can see all recorded event. But get no notifications and cannot see the LIVE feed when I go to the app. When I go to the play store it is not telling me to reinstall or there is a new version to download. Even in the app on Device info, it will not show me my firmware version when clicking the arrow over marker. You actually can't change anything it's locking you out of all settings for the camera. Worse, is you go to Report an issue in the app and it comes up with "Please select your issue category" and nothing there even loads. Get your act together please. I bought this strictly because my whole house has Roku devices on a TV so I can monitor anywhere. It's pointless if you're going to break it and now it's worthless.

[RokuReynan-L]

Greetings everyone! 

We appreciate you letting us know about this issue. We'd like to look further to this matter further.

Could you please help provide us with the details below?

• Camera model, MAC address, and Firmware version
• Phone brand, model, and OS version
• Make/model of the modem/router
• Your internet service provider
• Log ID

We'll wait for your response.

Thanks,
Roku Community Team