Smart home app

[RainbowSean]

Hi everyone!

Every 12 hours my Roku Smart app logs me out, which turns the camera off. I tried restarting my phone, uninstalling the app, force stopping the app, and logging in and out again but it keeps booting me from the app. Has anyone had this issue before?

I am using an indoor camera. 

[RokuReynan-L]

Welcome, @RainbowSean.

Thanks for reaching us about having an issue with the Smart Home app. We'd like to know more about this.

Is there any error message showing everytime you open the app? Also, when did the issue start?

We'll wait for your response.

Thanks,
Roku Community Team

[RainbowSean]

Hi  Community Team,

There's no error message that shows up. It just auto logs me out. The issue started when I was trying out the free trial for the Roku cameras on February 27th, but I bought the subscription after the trial ended

[RokuRiamie-D]

Thanks @RainbowSean.

If you're still having an issue with the Roku Smart Home app, try the following steps below:

1. Check your mobile phone's internet connection.
2. Update the Roku Smart Home app.
3. Try using another phone to see if the same issue occurs.

Keep us posted.

Roku Community Team