Smart home app

[Jmherbert]

My smart home app on my phone won't show me the videos that are recorded, it just shows the live feed and my subscription is up to date. Need help ASAP!! PLEASE AND THANKS 

[RokuJechealR]

Hi @Jmherbert,

Welcome to the Roku Community!

We're glad to assist you with your query on the Roku Smart Home app. Have you tried removing the app, restarting your device, and re-installing it again?

Please keep us posted on what you find out, and we will be more than happy to continue assisting you.

All the best,

Chel

[Slickstickyrick]

 Every time I try to click on the app on my phone it says sorry not able to open the app at this time or something like that and it just keeps on going back to the home app to sign in repeating if you could shoot me an email slickstickyrickyy@gmail.com thank you

[RokuTakashi]

Hi, @Slickstickyrick

It's our pleasure to welcome you here in the Roku Community.

We see that you're having an issue your the Roku Smart Home app, and we'd like to assist you further with resolving the issue. As a start, kindly follow the steps provided below.

1. Uninstall the Roku mobile app on your mobile device.

2. Re-install the Roku mobile app. For reference, you can visit this link Roku Smart home app

3. Log in your credentials in the Roku Smart Home app

After performing these steps, kindly check if you're able to log in and see if there are any improvements to the issue.

Keep us posted.

Best wishes,
Kash