Smart home app

[Zarth169]

I've read all these replies, and NONE have done a thing. The problem isn't the phone, or firmware or such, but it's with the app directly. The last thing I just did was clear the cache and storage, and it worked semi-fine at first. Didn't have any issues whatsoever, until I signed back in to see if I could view cameras. The moment I was signed it, it immediately started crashing, not even allowing me to view the page with the cameras.

[RokuTakashi]

Hi, @Zarth169 

Thanks for posting, and welcome to the Roku Community.

We understand the issue you have encountered with the Roku Smart Home app that keeps crashing, and we'd like to gather more details so our team can review and investigate further. 

Can you provide the details requested by @RokuRiamie-D above this thread? These information are significant to our review and investigation to address the issue occurring with the app.

We hope to hear back from you along with the requested information.

Best wishes,
Kash

[Zarth169]

Phone Model: Google Pixel 7

Phone Version (Android): 14

App version: 3.1.1.351

Just to specify the issue, it works entirely fine overall, but it's some issue on the app itself the moment you sign into an account. I can't even force it to the settings, and the app version is according to Android itself, so I'm unsure if it's correct.

[RokuTakashi]

Thanks for providing the requested information, @Zarth169 

One more detail that we need is the Log ID:  (pull up your Roku Smart Home app home page > select Account > Roku Support > Submit a Log). 

If you're unable to acquire this information due to the Roku Smart Home app crashing, please let us know so we can take note of this and forward it to the appropriate Roku team for further investigation.

Thanks,
Kash

[Zarth169]

As I said, the moment an account is signed in, the app continuously crashes. You can't even force it to get to the settings or anything.

[Seance]

Starts but crashes to home screen when opening the main screen. Been doing it for 2 weeks now. Fix your app. Crashes on multiple devices. Fix your app.

[RokuRiamie-D]

Hi Community users,

Greetings from the Roku Community!

Thank you for sharing your concerns here about your Roku Smart Home app crashing frequently. We have coordinated your concern with the appropriate Roku team.

To further investigate this issue we would like to know the following details below:

• When exactly did you start to experience the issue?
• The Brand and OS/iOS version of your mobile devices
• The version of the Roku Smart Home app (This could be seen in the app store if fully updated)

For those users who have already provided their device information, we have already forwarded it to the appropriate Roku team. Thank you for your cooperation and patience as we work on this issue.

Regards,
Riamie

[tmad410]

@cwarren77 , @RokuRiamie-D , @Seance , @Zarth169 , @RokuTakashi 

I continually try to see if you (ROKU) have figured out the problem with your app. Today I read reviews for the Roku Smart Home app before re-installing it again for the 50th time and found a way to finally use the app based on one person's review, Melanie Young 10/15/24. That is to TURN OFF APP LOCATION ACCESS AND PERMISSION. So far I have been able to use to app again but we'll see how long that lasts. It is a shame though because I still have zero confidence in your app and can not trust it enough to buy any further products.