Thanks for your response,
Are you trying to access the active skills in the Google Home app or in your browser? Now, are you getting past the 2FA by using the DID?
Thanks,
Arjiemar
Im attempting to enable the skill on Alexa through iOS. Its suck in authenticating and never connects to authenticate and enable the skill.
I did get through 2FA via an email link. Why your 2FA is stuck with just email is beyond me, but I digress.
I wanted to save scenes in the smart home app so I could have custom bulb colors with alexa commands. None of them were syncing like it did with my WIZ bulb. So I figured I would disable then re-enable the skill.
Except now I can’t reenable it at all. I hit enable, log in, get the email, to verify, tap accept and return to alexa and just get a spinning purple loading bar and it never gets enabled.
Tried to disable 2FA. No use. Tried to give it the last 5 characters of some device ID’s for a few plugs and bulbs and it says they aren’t recognized.
Seems like a common problem recently. Any known solutions?
Hi Community users,
Thank you for reporting this issue to the Roku Community!
We're grateful for your patience regarding the issue you're encountering with linking Google Home or Alexa Support about two-step verification.
We're aware of the issue and the Roku team has been working on a fix for this but in the meantime, we do have 2 different workarounds. Please see below for steps on how to enable the Roku skills:
One additional suggestion is turning off Website 2FA:
If you are still having any issues with your Roku device after following these steps, please provide your Roku device's serial number so we can assist further.
Best regards,
Roku Community Team
After some time I found my own solution. It required me to Amazon.com (on a desktop web browser) to enable the skill. See the instructions (and images) below:
Hey KY2 - I found the solution to this problem. See it below my original post!
@jtgorospe90 Thank you. I never even thought about that. I was able to use an android device and link the skill. You were able to from a desktop through Amazon. Should be apparent to Rolu it is an issue they have with Apple products.