Smart home app

[nounome]

My indoor cameras are not connecting on the TV app, but they DO connect on the mobile apps. This started yesterday morning and has not resolved. I've restarted my ROKU TV, I've uninstalled & re-installed the app, I checked for app updates...nothing has worked. To be clear, the cameras DO connect to mobile apps on my phone and tablet, just NOT on the TV app. It just sits with a black screen and processing circle, then after a while it simply says "Unable to connect to this camera. Press OK to try again"

[mmcinnes]

I have the same issue.  It started for me a week ago.  It's on all cameras and doorbells.

[AULoneRanger]

I have the same issue.  Restarted the cameras and the TV app.  Nothing seems to work. 

[mmcinnes]

After many restarts and frustration, I finally got my cameras to work again on my TV by going into the Roku Settings on the TV and switching the WiFi network to another network.  I have Verizon Wifi and there is one for 5G and one for 2G.  I'm not sure why this would work or if it will work for everyone, but so far so good for me.

[nounome]

I'm glad you got yours back up & running!! This didn't work for me. I switched to 2.4 GHz and I'm still having the same problem. I've posted here, on Twitter at RokuSupport and sent an email to support...nothing. Day 3 of this and no help yet, of any kind. SO frustrating!

[Tylerasjohnson]

I’m having the same issue, I tried support and they said they’d send a new indoor camera. They were on sale so I went ahead and got a new one anyways and it has the same issue already. 

[RokuJohnB]

Hi Community users,

Greetings from the Roku Community, and thanks for keeping us posted!

We want to further investigate this problem that you had but we'll need to gather more information. Can you please provide the following details below?

• May we have the Mac Address of your Roku camera? By opening the Roku smart home app, you may need to select the device from the home screen, tap settings and device info, and identify the 12-digit alphanumeric address labeled MAC. Alternatively, you may refer to this support article here.
• Log ID when this issue occurs (from the Roku Smart Home app, select Account > Roku Support > Submit a log)
• What troubleshooting steps have you taken so far?

Once we have this information, we will be able to escalate this issue to the appropriate Roku team for further investigation.

Thanks,
John