Smart home app

[TreyC96]

hello I’m having issues with event video not playing when there’s any even that happens in camera view. It live streams fine. But events don’t play it’ll keep buffering and don’t play. I uninstalled the app on my phone and still have the same issue. Can this be resolved?

[RokuJohnB]

Greetings from the Roku Community, @TreyC96!

We want to further investigate this issue that you had. Can you please provide the following information below?

• Which records are you attempting to view? Are these current recordings, or has it been past 14 days?
• Could you provide us with a screenshot or photo?
• When did the issue start?

With detailed information, we'll be able to assist you further.

Thanks,
John

[TreyC96]

It can be video events from current recordings or within the past 14 days. When selected on recorded events for playback it doesn’t play video. I don’t know how to send a screenshot on here. I checked my subscription and it’s good standing. WiFi signal is good. When I get home I’ll reset the camera and see if it works 

[TreyC96]

It keeps doing this when I click on current recorded events. I’ll see if resetting the camera will work.