Smart home app

[Fher2k]

What was the solution ?

[Death43561]

I got booted off my smart home account and I go to login and it says wrong email/password combination, I’ve reset my password like 7 time already and tried again each time getting the same pop up. I’ve deleted the app and redownloaded it, same issue. It’s the smart home app itself because I can sign into my account through here and regular Roku 

[RokuTakashi]

Hi, @Fher2k

Thanks for posting, and welcome to the Roku Community.

We acknowledge your concern, and we would be pleased to assist. Have you made sure to sign in with the Roku Smart Home app using your correct credentials? Also, have you tried uninstalling the Roku Smart Home app and then installing it once more to see if you're able to sign-in? Further, are you receiving any error codes or messages?

Please keep us posted.

All the best,
Kash

[HornedAndWinged]

If you've tried all of the above trouble shooting, and are still experiencing an issue, review the replies, and provide all the same info unique to your account/devices, so they can forward it to the appropriate personnel, as it is an internal problem the developers will investigate and address to optimize and avoid recurring issues in the future. It's wasn't too long, a matter of days really. Continue attempted to log in every so often, because it may be fixed prior to a reply from the community. Thanks again everyone. @Fher2k 

[Fher2k]

doesn't work, was the same error, any solution?

[Fher2k]

I continue with the problem yet, can you help me ?

[RokuERey]

Hello, @Death43561,

Thank you for visiting the Roku Community and welcome!

We apologize for the delay in responding to you on this. If you continue to have problems, do let us know so that we can help you even more.

With regards,

Rey

[Varo]

You’re email or passwords doesn’t match in our records, but I singned in on the app Roku, but not in smart home

[RokuJohnB]

Hi @Fher2k,

Thank you for posting here in the Roku Community!
We will be more than happy to assist you further, but we will need to gather more details. Could you provide us with the error codes or messages that you're getting?

We look forward to hearing from you soon.

Thanks,

John

[Varo]

The message is... You're email or password  doesn't match our records, reset password or go back.

I selected reset password more than 2 times and doesn't work

Thanks for your help