Hi, @Fher2k
Thanks for posting, and welcome to the Roku Community.
We acknowledge your concern, and we would be pleased to assist. Have you made sure to sign in with the Roku Smart Home app using your correct credentials? Also, have you tried uninstalling the Roku Smart Home app and then installing it once more to see if you're able to sign-in? Further, are you receiving any error codes or messages?
Please keep us posted.
All the best,
Kash
If you've tried all of the above trouble shooting, and are still experiencing an issue, review the replies, and provide all the same info unique to your account/devices, so they can forward it to the appropriate personnel, as it is an internal problem the developers will investigate and address to optimize and avoid recurring issues in the future. It's wasn't too long, a matter of days really. Continue attempted to log in every so often, because it may be fixed prior to a reply from the community. Thanks again everyone. @Fher2k
doesn't work, was the same error, any solution?
I continue with the problem yet, can you help me ?
You’re email or passwords doesn’t match in our records, but I singned in on the app Roku, but not in smart home
Hi @Fher2k,
Thank you for posting here in the Roku Community!
We will be more than happy to assist you further, but we will need to gather more details. Could you provide us with the error codes or messages that you're getting?
We look forward to hearing from you soon.
Thanks,
John
The message is... You're email or password doesn't match our records, reset password or go back.
I selected reset password more than 2 times and doesn't work
Thanks for your help
Hi @Varo,
Thank you for informing us here in the Roku Community!
We would be more than delighted to look further into this issue, but we will need more details. Can you please provide us with the following information?
Once we have this information, we will be able to pass it along to the appropriate Roku team for further investigation.
Thanks,
John
Apple iPhone 13 pro, Smart home version 2.4.
I reseted the password and reinstall the application and the issue continue