Smart home app

[tmad410]

https://photos.app.goo.gl/ee8p2nrq9ZH6gfKZ8 

It continues to cycle through but do nothing then crashes.

[tmad410]

I receive this message when trying to access the Roku Smart Home app even after uninstalling and reinstalling it many times.

https://photos.app.goo.gl/a14AvRPnNCDks9u66 

[RokuRiamie-D]

Hi @tmad410,

Thanks for posting in the Roku Community!

We appreciate you sharing your concern about your Roku Smart Home app that is not working. No worries, we're here to help you with this.

We highly suggest you try the following troubleshooting steps:

1. Check for available updates in your Roku Smart Home app.
2. Restart your mobile device.
3. If the issue persists, try using another mobile device to see if the same issue occurs.

For more details please visit this Roku Support article: How to install the Roku Smart Home mobile app

Please let us know if the issue persists. We would be more than willing to assist.

Regards,
Riamie

[cwarren77]

I'm having the same issued. I've rebooted my phone and reinstalled the app 4 times. 3 times before the reboot, and once after. App opens to the home screen and immediately collapses. 

[tmad410]

Other users here in this community are reporting the same issue. I have done all of those steps you've mentioned to no avail. It is the app. Can you please debug the app or check into the app?

[RokuRiamie-D]

Hi @cwarren77 @tmad410,

Greetings from the Roku Community!

We would like to follow up with this issue about the Roku Smart Home app that keeps on crashing back to the home menu of your mobile devices.

Are you still experiencing this issue? If so, we would like to have the following details below for us to look closely into the issue:

• Firmware version of the Roku Smart Home app
• Version of the mobile device
• Log ID:  (pull up your Roku Smart Home app home page > select Account > Roku Support > Submit a Log)
• Troubleshooting steps taken 

Providing these details will help us to further investigate the issue. Please keep us posted.

Regards,
Riamie

[tmad410]

I would love to be able to give you that information but the app will not even open anymore. I have uninstalled it from my phone because it continues to crash in the background using up my battery via my phone notifications. I hope someone else is able to give you this information so the app can be fixed. It appears on the Roku Smart Home app reviews that there are MANY others having the same issue since the last update.

[RokuRiamie-D]

Hi @tmad410,

Thank you for the update.

We would like to know if you have tried using another mobile device to download the Roku Smart Home app and check if the same issue occurs. If so, please provide the details below:

• Model and brand of your mobile phones
• The version of mobile phones
• The version of the Roku Smart Home app on your phones

We look forward to your response.

Regards,
Riamie

[tmad410]

• Model and brand of your mobile phones - Samsung S21 and Pixel 6
• The version of mobile phones - I don't know what this means
• The version of the Roku Smart Home app on your phones - I can't load it onto my phone bc it crashes but the last time I was able to look into it the last update for the app was done in October.

[chuperstein]

Have you tried clearing all of the app's local data?  On a pixel it's Settings > Apps > Find the app in the list > Storage & Cache.  Clear out the storage and the cache.  Not sure where it is on Samsung, probably something similar.