Smart home app

[RokuJohnB]

Hi @Varo,

Thank you for informing us here in the Roku Community!

We would be more than delighted to look further into this issue, but we will need more details. Can you please provide us with the following information?

• Can you please provide the brand of your phone, including the make and model?
• What is the version of the Roku smart home app that your mobile device is using?
• What troubleshooting steps have you taken so far?

Once we have this information, we will be able to pass it along to the appropriate Roku team for further investigation.

Thanks,

John

[Varo]

Apple iPhone 13 pro, Smart home  version 2.4.

I reseted the password and reinstall the application and the issue continue 

[RokuJohnB]

Hi @Varo,

We appreciate the information that you have shared with us!

Could you provide us with the iOS version of your iPhone 13, including your internet service provider name?

We look forward to hearing from you soon.

Thanks,

John

[dfgmatrix]

I have the same issue. Did you find a solution in the end ? 

[RokuJechealR]

Hi @dfgmatrix,

Welcome to the Roku Community!

Could you tell us more about the issue you're running into? We'd like to know more about how we can help. In addition, can you please specify the exact steps you are taking to reproduce this issue so we can investigate further?

With more detailed information, we will be able to assist you further.

All the best,

Chel

[dfgmatrix]

Soni installed the Roku app and i tried logging in and the app said the "email address or password provided dose not match our records" I tried restarting my phone and I reinstalled the app I also tried changing my password but the same message appeared every time I tried loggin into the app. I believe there must be a problem with the app because I can sign in just fine on the normal browser website . And all this was tried with an android phone. 

With best regards

Fg

[RokuEuniceL]

Hi @dfgmatrix,

Greetings from the Roku Community!

We're glad to assist you with your problem logging into your Roku Smart Home app. Kindly provide us with the following information so we can escalate this to our appropriate Roku team to investigate further:

• Device ID (DID/MAC) of Roku Smart Home device
• Roku Smart Home device model number
• Android phone/tablet make/model
• Android phone/tablet OS version and build
• Were you ever able to sign into the Roku Mobile App or the Roku Smart Home App?

We'll be waiting for your response.

Kind regards,

Eunice

[RokuMaryEF]

Hey everyone,

This thread has been inactive for a while, so we're locking it.

If you're still experiencing similar issues:

• Search the Community: Look around the Roku Community forums. You might find another thread discussing the same problem with more recent information.
• Start a New Thread: If you can't find an existing thread that matches your issue, create a new one!

We're here to help!

Best,

The Roku Community Team