Smart home app

[RokuDanny-R]

Greetings @Jblackfame 

Welcome to the Roku Community and thanks for posting regarding the issue you are experiencing with your Roku Smart Home device.

We would recommend to ensure notifications are enabled on both the main menu of the Roku Smart Home app, and within the camera settings.

Please keep us posted what you find out and we will be able to assist you further. We look forward to hearing back from you.

Thanks,
Danny

[TheRaven88]

Roku smart home indoor camera se 

iPhone 13pro max

I haven’t been getting any notifications at all

[RokuJohnB]

Hi @TheRaven88, 

Welcome to the Roku Community!
We understand that you're having a problem with your Roku Smart Home app since you can't get any notifications. I'm happy to help. We recommend to ensure notifications are enabled on both the main menu of the Roku Smart Home app, and within the camera settings.

Please keep us posted what you find out and we will be able to assist you further.

Best regards,
John

[Bdfk]

I have had the same problem. Tried everything Roku suggested. Even was told the cam was defective. The RESOLUTION is, or in my case (iPhone 13 pro iOS 16.6) was to mess around with the focus settings (under airplane mode in the upper right pull down menu). Turned off all custom focus (personal, work etc.) until just focus is showing. All push notifications working now on all cams.

please add this fix to your data base as customer service / support has no idea… though very nice indeed, little help

[Straps2016]