Smart home app

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mike1990
Reel Rookie

Can't Log Into Roku Smart App

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I cannot log into the smart app. Is there an issue with it? I put in my email and password and it says something like "email/password combination not found." I even went in and changed my password, and I can log into the normal Roku app with that email/password combination, but not the smartapp. 

1 Solution

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RokuAustin
Community Manager
Community Manager

Re: Can't Log Into Roku Smart App

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We believe the service is now restored.

If you are still seeing issues using Smart Home devices, sign out of the app and then sign back in.

Happy Streaming!

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18 REPLIES 18
mlm44
Roku Guru

Re: Can't Log Into Roku Smart App

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I’m having the same issue. Must be a server problem. I can’t control any of my smart devices.. Major fail.

mike1990
Reel Rookie

Re: Can't Log Into Roku Smart App

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I'm glad it's not just me then.

Yeah it's a pretty big fail when we need the app to control our lights.

I've used another smart light and never once had an issue with the app/server

Re: Can't Log Into Roku Smart App

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So what do we do? Just bought these stupid lights cause I was having issues with c by ge and 2 days later these aren’t working.

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mlm44
Roku Guru

Re: Can't Log Into Roku Smart App

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I just bought four bulbs, two plugs and three cameras as an experiment to see if these products are any good. Not looking good right now. Hopefully they fix this soon but I’m not gonna give them too many chances.

mlm44
Roku Guru

Re: Can't Log Into Roku Smart App

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I can still see the live cameras on the Roku tv app but still can’t log into the iPhone app to do anything else.

This is a huge problem with everything now. I can’t even watch tv when the servers go down. Something as essential as turning on lights shouldn’t be dependent on a server outage.

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Cwb22
Newbie

Re: Can't Log Into Roku Smart App

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I’m having the same issue very annoying 

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AvsGunnar
Community Streaming Expert

Re: Can't Log Into Roku Smart App

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Roku posted an alert they are working on the issue.

https://community.roku.com/t5/Announcements/Service-interruption-unable-to-log-into-Roku-Smart-Home-...

Roku Community Streaming Expert
Just another Roku user... I am not a Roku employee.
Insignia RokuTV, Ultra 4660, Premiere+ 3921, Express 4k+ 3941, Streambar 9102

TBABY1972
Newbie

Re: Can't Log Into Roku Smart App

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I can't either I even change my password only to find out there's a known service interruption

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RokuAustin
Community Manager
Community Manager

Re: Can't Log Into Roku Smart App

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See our latest service announcement here: https://community.roku.com/t5/Announcements/Service-interruption-unable-to-log-into-Roku-Smart-Home-...

Happy Streaming!

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.
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