Smart home app

[idkmanwhocares]

I have the camera installed and CANNOT get into the subscription through the app OR through a computer. I have tried using multiple browsers but it says I do not have a smart home device, even though I just bought one. I saw this is a common issue and Danny the moderator NEVER answered any of these concerns. So I really doubt I will get an answer 

[RokuRiamie-D · Accepted solution]

Hi @idkmanwhocares,

Welcome to the Roku Community!

We get that you are having a hard time to purchase a Roku Smart Home camera subscription. We would be more than happy to assist you with this.

Let's see if this will work for you.

We highly suggest you try these steps using the Roku store website: Roku Smart Home Subscription and click on the "Subscribe now" button. You will be prompted to log in to your Roku account. Make sure to use the exact email address that you used to set up your Roku Smart camera. Then, follow the on-screen instructions.

For more details, you can visit our Roku Support article: How to sign up for and manage a Roku Smart Home Subscription for cameras & doorbells

Please let us know if this works for you or not. We look forward to your response.

Regards,
Riamie

[idkmanwhocares]

Hello

I ended up figuring it out on my own. The steps you provided led me to a blank white screen within the app and the website kept saying I did not have any smart home devices. I just logged out of the app, logged back in, went back to account > subscription and the trial finally showed in there. Hopefully this helps other folks.