Smart home app

[idPrescott]

We’re approaching 4 days with this issue. I still can’t get in to the app which renders EVERYTHING useless. How incompetent is the engineering team that they can’t issue a hot fix to the App Store and force an update?  I’m about to smash everything Roku that I have with a hammer, mail the pieces to the support team, and go to a competitor. I’m done. 

[td3620]

They seem to not care. I having the same problem.

[RokuArjiemar]

Hello Community Users!

Thanks for the updates,

If you are experiencing issues with the Roku Smart Home App being stuck in a loop with no option to update, please follow these steps.

• Signing out of the account 
• Delete the Roku Smart Home App
• Redownloading the Smart Home App
• Signing back into your account
• Updating your App

If the issue persists, please provide us with the following information:

• Mobile phone make/model & mobile OS (Android/iOS) version:
• App version:

Please keep us updated on what you discover. We will be happy to continue assisting you. We look forward to your response.

Thanks,
Arjiemar

[Jowen82]

I’ve cleared all cache, signed out, uninstalled, reinstalled, signed in, allowed notifications, wham prompted to update, go to App Store and it just shows open, click open goes back to update app, signed out of App Store, signed back in, nothing works.

[RokuArjiemar]

@Jowen82,

Thanks for the update,

Let’s try deleting the whole app, power cycling the phone, downloading the app, power cycling the phone, and starting it again. Let’s see if that helps.

Thanks,
Arjiemar

[Jowen82]

Been there done that no change

[RokuArjiemar]

@Jowen82,

Thanks for the update,

We would be more than happy to investigate further, but we will need further details. Can you please provide us with the following information: 

• Mobile phone make/model & mobile OS (Android/iOS) version:
• Store App version:

Once we have this information, we will be able to pass it along to the appropriate Roku team to investigate further.
We look forward to working with you to help resolve this issue.

Thanks,
Arjiemar

[Jowen82]

iPhone 15 Pro Max iOS 17.5

Roku version 2.7.2 is the highest I can go to

[RokuArjiemar]

@Jowen82,

Thanks for the information,

We have passed along your information to the appropriate Roku team to investigate further. Once more information is available, we will be sure to update this Community thread. We appreciate your patience and understanding in the meantime.

Regards,
Arjiemar

[idPrescott]

Still not fixed - tried all listed solutions. 

iPhone 13, iOS 17.5, blah blah blah… nothing.