Roku setup

[RokuKariza-D]

@Rada

We do apologize for the inconvenience this has caused you.

Please reply here with the serial number of your Roku player/TV. It consists of 12 alphanumeric characters and can be located at the back of the device itself.

Once we have the information needed, we'll be able to forward it to our support team for further assistance.

All the best,
Kariza

[dfitch70]

Same issue with mine. 

serial number- 43G2106MSH03463

Model number - 43R6E3

[rachelrebecca]

I am having this same problem. I have tried a factory reset several times and tried several different email addresses but it continues to say 'We can't seem to reach you by email'
Please help

[rachelrebecca]

my serial number is 2350AD751508 - please can you help.

[RokuKariza-D]

Hey @rachelrebecca

Thanks for reaching out. 

I have passed along your information and concern to our Support team. They will follow up and further assist you through email.

All the best,
Kariza

[CJsurf]

I am having the same problem

SN: 21513D625015

model 3810X

Do i need to make my own Post or does the reply work, ?

[renojim]

@CJsurf, your reply works.  @RokuKariza-D should see it.

[RokuKariza-D]

Hey @dfitch70 @CJsurf

Thanks for bringing this to our attention.

I have passed along your information and concern to our Support team. They will follow up and further assist you through email.

All the best,
Kariza

[Gus0268]

Brand new Hisense Roku TV. Same issue. Can’t get past this to be able to use the TV. 

[Frustreamer]

When putting your email in, do NOT enter in the "@gmail.com" or "@yahoo.com" in the same space.  Only put in the first part of your email, then arrow to the right and there will be a pull-down menu with the @Gmail.com, @yahoo.com,etc. Select yours from the pull down pick list and it goes through and you're up and running.

Took me hours too before I stumbled on it.