Roku setup

[RokuDanny-R]

@GueroD

Thanks for the follow up.

I have passed along your concerns and information to our Support team. They will follow up and assist you.

Thanks,
Danny

[RokuDanny-R]

@Mbaina @Larryjb1

Thanks for the posts.

We would be more than happy to assist you in activating your Roku device. Can you please provide the serial number/device ID on your Roku device? I'll be able to assist you further from there.

Thanks,
Danny

[Larryjb1]

Re: “We can’t seem to reach you by email”

Started off trying to fix an issue with the times being suddenly incorrect in the RiverTV.Ca guide.  I tried a connection reset and suddenly I couldn't anything in any of my channels.  I did confirm that I had an internet connection.  Then I tried a factory reset and now I get the email issue that is the topic of this thread. 

Device: Premiere 3920x  SN 05305HO43938

[RokuMary-F]

Hi @Larryjb1,

Thanks for keeping in touch and providing the additional information.

We'll have a member of our Support team reach out to you via email, they will continue assisting you from there and provide a resolution to this issue.

If you need any additional help and we’ll follow up to continue assisting you.


Best regards,
Mary