Roku setup

[barrettg53]

Came home to find both my roku stream bar devices stuck in recovery mode. 
Was able to factory reset one of them however the second device is currently stuck at the purple recovery screen, it will not respond to a reset except for changing the led color from red to white to green. 
Is this terminal?

[RokuKarla]

Hello @barrettg53

Thanks for posting in the Roku Community regarding your Roku Streambar stuck in recovery mode. 

We'll be delighted to offer you additional help with your device. Kindly share the serial number/device ID of your Roku device. With that information, we can forward it to our Support team who will assist you further.

Regards,
Karla

[barrettg53]

Never heard from support in any way/ chat-email-or phone. So after the warranty we are basically sh** outta luck . 

thank you roku

[Doghouse11]

X0000001MCA59     S03GD06MCA59

[Doghouse11]

TV stuck in recovery mode 

[barrettg53]

1) SN: YL001T547943, MODEL: 9102R, Software Version : 11.5.0 Build: 4235-95

2) SN: YL00H1281921, MODEL: 9102R, Software Version : 11.5.0 Build: 4235-95

[Manthatsmyuser]

I have the same problem. After spend all afternoon with support there is no way to repair. So buying a new one is the best option.

i cannot believe it

[RokuJechealR]

Hi @Angel50,

Welcome to the Roku Community!

Thanks for providing us with your device information. We have passed along your concerns and details to the appropriate Roku team for further investigation.

Once more information is available, we'll update this thread. Your patience and understanding in the meantime are much appreciated.

All the best,
Chel