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barrettg53
Channel Surfer

Stream bar stuck in purple recovery mode

Came home to find both my roku stream bar devices stuck in recovery mode. 
Was able to factory reset one of them however the second device is currently stuck at the purple recovery screen, it will not respond to a reset except for changing the led color from red to white to green. 
Is this terminal?

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6 REPLIES 6
RokuKarla
Retired Moderator

Re: Stream bar stuck in purple recovery mode

Hello @barrettg53

Thanks for posting in the Roku Community regarding your Roku Streambar stuck in recovery mode. 

We'll be delighted to offer you additional help with your device. Kindly share the serial number/device ID of your Roku device. With that information, we can forward it to our Support team who will assist you further.


Regards,
Karla

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barrettg53
Channel Surfer

Re: Stream bar stuck in purple recovery mode

Never heard from support in any way/ chat-email-or phone. So after the warranty we are basically sh** outta luck . 

thank you roku

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Doghouse11
Newbie

Re: Stream bar stuck in purple recovery mode

X0000001MCA59     S03GD06MCA59

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Doghouse11
Newbie

Re: Stream bar stuck in purple recovery mode

TV stuck in recovery mode 

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barrettg53
Channel Surfer

Re: Stream bar stuck in purple recovery mode

1) SN: YL001T547943, MODEL: 9102R, Software Version : 11.5.0 Build: 4235-95

2) SN: YL00H1281921, MODEL: 9102R, Software Version : 11.5.0 Build: 4235-95

 
 
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Re: Stream bar stuck in purple recovery mode

I have the same problem. After spend all afternoon with support there is no way to repair. So buying a new one is the best option.

i cannot believe it

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