I need assistance to get my Roku Ultra running after an internet outage. My Roku firestick in another room works fine but I can't get the Ultra to reset. I followed the startup instructions but do not get the TV to acknowledge the Roku, as I get no prompts on the screen. Can someone please help?
Welcome, @Jack18.
Thanks for posting here in the Roku Community!
We understand that your Roku Ultra is experiencing unintended behavior. We're here to help you get it back up and running.
If you only see a blank screen on your TV even though everything is connected, you may need to check the following to see if it resolves the issue:
Consider implementing the suggested steps above, as they may lead to an improvement in your current situation.
For additional information, visit this support FAQ on What to do if you cannot see the picture from your Roku® streaming player on your TV.
Let us know how this works.
All the best,
Emman
I'm no expert but remember it's a small computer device. Try shutting down your system or simply doing a "system restart". Sometimes I've physically unplugged devices for 20 seconds or so, then reconnecting while everything is shut down. Then normal start up.. and fingers crossed. Good luck!
Welcome, @Jack18.
Thanks for posting here in the Roku Community!
We understand that your Roku Ultra is experiencing unintended behavior. We're here to help you get it back up and running.
If you only see a blank screen on your TV even though everything is connected, you may need to check the following to see if it resolves the issue:
Consider implementing the suggested steps above, as they may lead to an improvement in your current situation.
For additional information, visit this support FAQ on What to do if you cannot see the picture from your Roku® streaming player on your TV.
Let us know how this works.
All the best,
Emman