Roku setup

From linking a device to your account to adding channels, find Roku setup troubleshooting help and activation support from our community support forum.
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AvsGunnar
Community Streaming Expert

Re: Roku Express set up - connecting roku to power kills the tv

@Lukie 

Even older interfaces had Anynet+ located under Menu/Applications. (2011 models)

Roku Community Streaming Expert
Just another Roku user... I am not a Roku employee.
Insignia RokuTV, Ultra 4660, Premiere+ 3921, Express 4k+ 3941, Streambar 9102

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Lukie
Streaming Star

Re: Roku Express set up - connecting roku to power kills the tv

My Samsung tv does not have an app settings under menu.  Starting to wonder if my 'Samsung' is something else with a samsung lable hung on it.

AvsGunnar
Community Streaming Expert

Re: Roku Express set up - connecting roku to power kills the tv

@Lukie 

Smiley Happy

Give @UserOfStreamers advice a shot.

If still having issues, comb through all your menu settings and see if anything stands out that says HDMI, CEC, or Anynet.  Need to run back to work and will check back in later.

Roku Community Streaming Expert
Just another Roku user... I am not a Roku employee.
Insignia RokuTV, Ultra 4660, Premiere+ 3921, Express 4k+ 3941, Streambar 9102

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cradville
Reel Rookie

Re: Roku Express set up - connecting roku to power kills the tv

I am having this exact problem! Did you figure out how to fix it?

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RokuDanny-R
Retired Moderator

Re: Roku Express set up - connecting roku to power kills the tv

@cradville

Thanks for the post.

Can you please specify the issue you are experiencing? What are the steps to reproduce the issue you are seeing? What troubleshooting steps have you already taken to try to resolve the issue?
With more detailed information, we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Community Moderator
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cradville
Reel Rookie

Re: Roku Express set up - connecting roku to power kills the tv

Hi @RokuDanny-R while I'm watching TV using the Roku it will suddenly power down (turn off) and then power back on. I have tried switching the plugs from the power strip to the wall outlet, I do not have another outlet to try unfortunately. The other appliances using this outlet work fine. I also tried unplugging and restarting both the Roku and internet router.

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RokuDanny-R
Retired Moderator

Re: Roku Express set up - connecting roku to power kills the tv

@cradville

For clarification, is the Roku device that is powering down or the TV itself? If it is the TV that is powering down, have you tried connecting the Roku device to another TV to see if the issue persists?

If you are unable to resolve the issue, can you please provide the serial number of your Roku device from Settings>System>About? I'll be able to assist you further from there.

 

Thanks,
Danny

Danny R.
Roku Community Moderator
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