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BuckyKatt102
Reel Rookie

Paramount plus sign in issue

I have a Sharp and Hisense Roku TV. When I select the Paramount Plus app, I get a screen that cycles through 5 ads telling me that I can subscribe to Showtime, live sports, etc. but it's not giving me an option to sign in.  This app was working fine yesterday.  Is there a fix? I've already tried uninstalling and reinstalling the app and nothing changed.

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3 REPLIES 3
BuckyKatt102
Reel Rookie

Re: Paramount plus sign in issue

I've already tried uninstalling and reinstalling the app, and it didn't change anything.

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Vinride
Newbie

Re: Paramount plus sign in issue

I’m having the same exact issue. Tried removing P+ app, then restarting Roku, then adding back app, as suggested elsewhere, and that didn’t fix problem. 

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makaiguy
Community Streaming Expert

Re: Paramount plus sign in issue

Remove / Restart / Reinstall assures that you have a clean copy of the channel app's latest released version installed.  If the app file itself is flawed Paramount+ will need to fix it.

From Paramount+ support page:

  • Telephone 1-888-274-5343 - U.S. support only. International callers may incur charges.
  • Online Chat (chat link on web page ) - Paramount+ chatbot will guide you through commonly asked questions. You can type "agent" at any time to be connected with a team member.
Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
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Ultra 4800 | Streaming Stick 4K+ 3821 | TCL Roku TV 43S245/C107X
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