Hi @Charlesjr,
Welcome to the Roku Community!
We value your patience and the time you invested in activating this device. We want to go to work on this and figure out how to help you get going.
To learn more, let us know...
- Have you attempted to activate the device with a different email address?
- Have you attempted to see if there is a change by factory resetting the device and then attempting again?
For additional information on how to activate your device, you can check it here: How do I activate or link my Roku® streaming device?
Thanks,
Rey
ERey.
Roku Community Moderator