Roku setup

[Hart81]

I cannot get past the software update when setting up my Roku express.  It flashes restarting and then green screen say check input device.  I have:

1. recycled both the tv and the streaming player,

2, reset the streaming player.

3. plugged the player into an outlet.

4. tried three different outlet attachments

5 checked the HDMI cord and switched it from HDMI 1 to HDMI 2 on the TV

6 changed and checked the HDMI cord and switched it from HDMI 1 and HDMI 2 on the TV

7 Connected the player to my WIFI and then my mobile hotspot.

 
 I am wondering if I could get past the update part.

[RokuEmmanuel-D]

Welcome, @Hart81.

Thanks for reaching out here! We'll try to resolve this.

Is the Roku device plugged into the TV's USB port or the wall outlet? If it's in the TV, try switching it to the power outlet and see if that helps you get past the update screen and vice versa. 

Let us know how it went!

Roku Community Team

[Hart81]

It is plugged into a wall outlet.

[Hart81 · Accepted solution]

It is Fixed.  I plugged the power source into the TV USB port and the updates went through and I was able to set up may account.   I am excited.

[RokuEmmanuel-D]

Great, @Hart81!

We're so glad you're now up and running! We appreciate your effort and cooperation!

If you ever need help in the future, don't hesitate to reach out.

Thanks for choosing Roku!💜

Roku Community Team