Roku setup

[Timderwen]

Hi it seems im in the same situation with a 3810 as a few others. The tv cuts out very regularly sometimes doesn't work at all. Often I get messages saying missing advanced wireless receiver but more often error codes. The router is less than 3 m away and signal is normally excellent when its working.

Is there any help anyone can offer to solve the problem. System restarts and checking connection are not providing a long term solution. Thanks 

[cnash]

This just became a problem for me today as well .  TV cuts out constantly with a message "Missing Advanced Wireless Receiver" .

[HDMIGuy]

@cnash @Timderwen  The wireless receiver is the bump in the power cord and has been unavailable for quite some time now.  The power cord for the newer Streaming Stick 4k will not work for your devices.  It would appear there is no way of fixing the problem unless you can find a working cord on ebay or something.

[Dmvcs]

I just started getting the “Missing Advanced Wireless Receiver” error.  Am I correct in my understanding that there is no solution for this issue with my 3810x?  Thanks 

[ELC]

I am also now getting this same error each time I use it.  Model 3810x

[renojim]

@ELCand @Dmvcs , if it's not still under warranty, there's no solution since the wireless receiver is no longer made.  I'd make sure the USB cable is fully seated and maybe blow out the port on the stick with compressed air or electronics cleaner, but if the hardware has failed, there's nothing that can be done.

[Manner]

I cannot figure out how to PM on here, can you please message me as well? I am having the same issue and have been for a few months now. Sometimes restarting works, other times I have to factory reset for it to work for an extended time. Thanks! 

[Kathy1610]

Hello - I too am having issues with the AWR - mine stick is a 3810R. Please advise 

[RokuRiamie-D]

Hi @Manner @Kathy1610,

Thank you for posting in the Roku Community!

We're here to assist you with your concern about your Roku devices that are getting an error message "Missing Advanced Wireless Receiver." 

To look closely into the issue, we would like to gather some information. Kindly provide us with the following details:

• When did you start to experience the issue?
• Did you receive the latest software update before this issue started?
• Model of your Roku Streaming Stick
• Troubleshooting steps that you have taken in trying to fix the issue

Providing these details, will help us to further investigate the issue. We look forward to your response.

Regards,
Riamie

[HJW808]

Without warning, my previously installed Roku Stick unpaired, and would pair, with my remote. I did a factory resent and now see the message "Missing Advanced Wireless Receiver" and to go to a dead link at go.roku.com/awrhelp

Remote still won't pair so entire system is unusable.  Mine Roku is Model 3810x and it's S/N 213086868115

Answers to your questions:

• When did you start to experience the issue? yesterday
• Did you receive the latest software update before this issue started? yes
• Model of your Roku Streaming Stick 3810x
• Troubleshooting steps that you have taken in trying to fix the issue   Factory reset of stick; re-pairing procedure with remote