Welcome to the Roku Community, @benp97!
We understand you are having trouble with your Roku device. To better help you, we will ask a set of questions to isolate the issue:
- When did you first notice the issue start?
- Are you encountering any error codes or messages?
- What troubleshooting steps have you taken so far to resolve the issue?
We recommend ensuring the Advanced Wireless Receiver is connected to your Roku device. It may also already be attached. If this is the case, you should try unplugging and detaching everything to make sure the connections are solid and see if that resolves your issue.
If you see a message on the screen mentioning an error, there are a few things you can do to help: Find our FAQ link: How to improve the Wi-Fi or wireless internet connection to your Roku streaming device | Official Ro...
Note: The Streaming Stick+ model 3810, the Advanced Wireless Receiver, is no longer available for that model.
If you are still unable to resolve the issue, please send us a PM with your Roku account email address and include the serial number of the Roku device from Settings > System > About. We'll be able to assist you further from there.
We look forward to hearing your response.
All the best,
Chel
Jecheal R.
Roku Community Moderator
