Roku setup

[benp97]

Hi there - I seem to have this issue. Is there a way I can get help with the 3810X streaming stick? Thank you.

[RokuJechealR]

Welcome to the Roku Community, @benp97!

We understand you are having trouble with your Roku device. To better help you, we will ask a set of questions to isolate the issue:

• When did you first notice the issue start?
• Are you encountering any error codes or messages?
• What troubleshooting steps have you taken so far to resolve the issue?

We recommend ensuring the Advanced Wireless Receiver is connected to your Roku device. It may also already be attached. If this is the case, you should try unplugging and detaching everything to make sure the connections are solid and see if that resolves your issue.

If you see a message on the screen mentioning an error, there are a few things you can do to help: Find our FAQ link: How to improve the Wi-Fi or wireless internet connection to your Roku streaming device | Official Ro...

Note: The Streaming Stick+ model 3810, the Advanced Wireless Receiver, is no longer available for that model.

If you are still unable to resolve the issue, please send us a PM with your Roku account email address and include the serial number of the Roku device from Settings > System > About. We'll be able to assist you further from there.

We look forward to hearing your response.

All the best,
Chel

[benp97]

Hello,

The issue first started over the past 4-5 months. Since we use it less in the nicer weather we did not notice a pattern for a while. 

We now know that we will regularly see the device disconnect from the network while streaming content. Many times this is resolved with a restart however about 25% of the time we see the "missing advanced wireless receiver" error. A second/third restart will generally resolve this if we take a longer time between restarts. 

I just tried unplugging and replugging as the response suggests - all the connections appear clean. The TV and streaming stick are in the same location where they have worked great for a long time so far.

LMK if I should proceed with sending the device info via PM.

Thank you,

Ben