Thanks for the post.
If this is a Roku TV, please be advised that each Roku TV manufacturer provides direct support and warranty services for their products running the Roku OS. We would recommend reaching out to the TV manufacturer's customer support team to report the issue and for further help.
For a list of Roku TV manufacturers contact information, visit our Community post here: Contacting Support for Your Roku TV
I hope this helps!
All the best,
Roku Forum Moderator