Roku setup

[TheKingfish1]

Roku Ultra unit fully operating, with no ability to get home screen. Can only get the dancing Roku letters. Please advise.
Thank you,
Alan

[RokuJohnB · Accepted solution]

Greetings from the Roku Community, @TheKingfish1!

Thanks for letting us know about this issue you had with the Roku Ultra. Please try the troubleshooting steps below:

1. Unplugging/power down your wireless router and then boot your Roku device up to see if you get past the bouncing Roku logo.
2. If so, try then plugging back up your wireless network. Make sure to troubleshoot in this order, and then let us know if there's any difference afterward.

Please keep us posted on what you find out.

All the best,
John