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evanmercer
Newbie

How do I get replacement for my Roku Premier?

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The hdmi port fell out of the roku device model number 3920X.   I need a replacement and can't find any way to contact ROKU support about this issue.  

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Strega2
Roku Guru

Re: my roku premiere device Model number 3920X is broken.....how do I get a replacement?

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If you’re within the warranty period, then you can go here:

https://support.roku.com/article/208757058

If you’re not within the warranty period (which seems likely) then you can pick up a new one anywhere.

Banned but back. Because why not?

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Strega2
Roku Guru

Re: my roku premiere device Model number 3920X is broken.....how do I get a replacement?

Jump to solution

If you’re within the warranty period, then you can go here:

https://support.roku.com/article/208757058

If you’re not within the warranty period (which seems likely) then you can pick up a new one anywhere.

Banned but back. Because why not?
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LewSal
Newbie

Re: How do I get replacement for my Roku Premier?

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I misplaced my remote. Will a  RC1068 remote work with my model 3920X devjce?

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RokuEmmanuel-D
Community Moderator
Community Moderator

Re: How do I get replacement for my Roku Premier?

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Thanks for asking, @LewSal!

It sounds like you're talking about the Roku Player's Remote. Just to confirm, this remote works perfectly with your Roku Premier (3920X) device.

Have more questions? Here's a link for more details!

Let us know if you have further clarifications.

Roku Community Team

Emmanuel-D.
Roku Community Moderator
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