Roku setup

[J-80]

Roku TV is good. Roku stick not showing up on my app

[RokuRiamie-D · Accepted solution]

Hi @J-80,

Welcome to the Roku community.

Thanks for letting us know that your Roku Streaming Stick is not showing on your application. We'll be glad to assist you with this concern.

Before we continue, could you please tell us what is the specific name of the application that you are trying to connect with your Roku Streaming Stick? If you are referring to the Roku Mobile app, kindly try the following troubleshooting steps:

Restart your Roku device:
To restart your Roku device, you can either unplug the power cable, wait a moment, and then reconnect it, or use the following steps to restart it from the Settings menu.

1. Press Home on your Roku remote
2. Scroll and select Settings
3. Select System
4. Select Power. If you do not see a Power submenu, skip to the next step.
5. Select System restart

After your Roku device powers back on, make sure it is connected to the correct Wi-Fi network.

Restart the Roku mobile app:

• On an Apple device, swipe up or double-click the iOS home button and then swipe the Roku app to close it.
• On an Android device, press the Recents button and then swipe the Roku app to close it.

Connect to your Roku device manually. Locate the IP address of your Roku device by going to Settings > Network > About, and then use the steps below to connect manually.

1. Launch the Roku mobile app
2. Tap Devices
3. Tap Get help.
4. Select Connect Manually
5. Enter the IP address of your Roku device and tap CONNECT

You can also visit this support article for further details: How to connect your phone to a Roku streaming device with the Roku mobile app

Please let us know if these troubleshooting steps help you to resolve your concern.

Regards,
Riamie