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brnzandgld
Reel Rookie

Can't get a channel. Display keeps saying TCL Roku TV

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This morning I tried to turn to horror channel saved on Roku TV, it didn't load.  now all I am getting is a TCL Roku TV display that keeps going off and on.  I unplugged the tv and also cable and I keep getting the same thing.  I can't watch TV

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RokuKariza-D
Roku Guru

Re: Can't get a channel. Display keeps saying TCL Roku TV

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Hey @brnzandgld

Thanks for the post.

Each Roku TV manufacturer provides direct support and warranty services for their products running the Roku OS. With that being said, we'd recommend following @renojim's suggestion posted above. 


All the best,
Kariza

Kariza D.
Roku Forum Moderator

View solution in original post

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brnzandgld
Reel Rookie

Re: Can't get a channel. Display keeps saying TCL Roku TV

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With the help of Xfinity (Comcast cable), I was able to fix the problem.  I was on the phone with them for an hour trying out different things.  XFinity asked if there was a reset button on the TV.  After finding that I reset the TV a couple time and the TV reset itself.  I had to reenter things but the TV is now working.

View solution in original post

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4 REPLIES 4
brnzandgld
Reel Rookie

Re: Can't get a channel. Display keeps saying TCL Roku TV

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Also, the remote will not work.  I can't turn tv off or on or change channels.  I replaced the batteries.  Light under tv keeps blinking.

 

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renojim
Community Streaming Expert

Re: Can't get a channel. Display keeps saying TCL Roku TV

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That sounds like something you'll have to take up with TCL.

Where to get support for your Roku TV™ | Official Roku Support 

Roku Community Streaming Expert

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RokuKariza-D
Roku Guru

Re: Can't get a channel. Display keeps saying TCL Roku TV

Jump to solution

Hey @brnzandgld

Thanks for the post.

Each Roku TV manufacturer provides direct support and warranty services for their products running the Roku OS. With that being said, we'd recommend following @renojim's suggestion posted above. 


All the best,
Kariza

Kariza D.
Roku Forum Moderator
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brnzandgld
Reel Rookie

Re: Can't get a channel. Display keeps saying TCL Roku TV

Jump to solution

With the help of Xfinity (Comcast cable), I was able to fix the problem.  I was on the phone with them for an hour trying out different things.  XFinity asked if there was a reset button on the TV.  After finding that I reset the TV a couple time and the TV reset itself.  I had to reenter things but the TV is now working.

0 Kudos