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Andersen
Newbie

ROKU Express 4K+ just stopped working and reset does nothing

I've been happily using my ROKU Express 4K+ since Feb 2024, now it won't engage or start up. I've tried everything—new remote batteries, restarting and unplugging everything, factory reset. Nothing changed, but it just fails to boot up. A blue light flashes a few times then nothing. I've ordered a new one so we'll see if that works.... if so then this one simply died. If not then I'm up the creek!

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atc98092
Community Streaming Expert

Re: ROKU Express 4K+ just stopped working and reset does nothing

Do you see anything on the screen when it's powered on? I'm referring to the dancing Roku logo when you first power the Roku on. If you don't see that, then try it on a different TV/display. If there's still nothing, then yes it died but should be covered under warranty (one year in the US). If you see the dancing logo when connected to a different TV, then you have TV issues, not the Roku itself. 

Dan

Roku Community Streaming Expert

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