Wi-Fi & connectivity

[VDG]

Installed new network (new router), everything works on network except Roku streaming stick. Network is showing Excellent connection on TV, But set during setup the roku stick will not connect after MANY tries.  Roku was working fine until new router and router is sending a strong signal.  Any suggestions?  I rebooted everything multiple times!

Thanks

[Tlpnet]

I'm having the same issue with both of my Roku streaming sticks (one 4K, one 4K+).  The difference between your issue and mine is that it's the same router.  My suspicions is that it was caused by upgrading to 14.1.4 Build 7709.  Both sticks were working just fine with Build 7708.  Are you also on 7709?

[VDG]

I honestly don’t know. I’m happy to check if you tell me how. Sorry 

[Tlpnet]

Go to Settings, System, Software update.  Hit Enter, and it will show you the Software version and Build number.

[JWS9518]

@Tlpnet @VDG 

Try resetting your network connection.

1. Press the Home button on your Roku remote
2. Select Settings
3. Select Advanced system settings
4. Select Network connection reset
5. Select Reset connection

If that does not work, I would also suggest trying a system restart or unplugging the power to the device for 30 to 60 seconds and see if that helps.

[Tlpnet]

That doesn't solve the problem.  It worked fine with Build 7708.  The problem arose once I upgraded to Build 7709.  Now neither stick will establish a network connection to the router.

[AvsGunnar]

@Tlpnet and @VDG 

Are you receiving an error number?  Unclear if seeing network but refusing to connect, or not seeing network.

The newer Roku updates have changed their on-screen network/internet checks. (sometimes just a coincidence when things break, but not always).

If you haven't already, try removing or changing the SSID wireless password (your network's wifi password) and eliminate any special characters, if changing.   Then restart both the router and the Roku device and try to connect again. 

If still no-go, try connecting to a mobile hotspot if available. (this should help determine if you have a hardware issue or a network issue).