Roku setup

[renojim]

@Rockybao, you can't use a Roku device set up in Canada in the US and vice versa.  You will have issues.  If you travel back and forth, you need a US account and a Canada account and either two devices each linked to one of the two accounts or be willing to factory reset your Roku device each time you travel from one country to the other.

[Rockybao]

I dont take my device with me when i travel. I use my phone

[Rockybao]

Bump

[RokuCarly]

Hi, @Rockybao.

Thanks for following up. 

In addition to what our Community Expert provided, streaming issues may occur when you activate your Roku Express in the US, and you'll use it in Canada as they offer different channels, and restrictions may persist. 

It's indeed correct that you'll have to use different Roku accounts with email addresses associated with the US and Canada so you'll have access in both regions. 

We hope you find this information helpful.

Best regards,
Carly

[Rockybao]

I did activate it in canada after buying it ,but from the first day no channel was available on my tv, but at the same time when i used my phone i could be able to watch the same channel that wasn't available from the TV. This started on day one and still going ,from the moment i sign up with canadian account and also be in canada

[Rockybao]

Bump

[RokuCarly]

Hi, @Rockybao.

Thanks for the additional information and clarification. We'll coordinate this with the team for review and use the information you provided in your first post. 

In the meantime, we appreciate your kind understanding and coordination as we work on this. We'll let you know once we have updates regarding this case. 

Regards,
Carly

[RokuCarly]

Hi, @Rockybao.

I just wanted to update you that our team is actively collaborating to investigate the cause of this issue. We would greatly appreciate any additional information you can provide to assist us with the investigation.

• What specific app are you using to view Live TV? Are you using an antenna?
• Check for any software updates on your Roku device under Settings > System > Software update > Check Now. 

We'll be looking forward to your update.

Best regards,
Carly

[Rockybao]

All live TVs are not working. I did software updates and pretty much all the suggestions but no luck its been awhile now. No hope :(:(

The same live TV's dont work on my TV but they do work on my phone which share the same network , i even try to use my cell hotspot but nothing

I just watch youtube on Roku some other APPs do work, but live TV isnt working .

[RokuCarly]

Hi, @Rockybao.

Thanks for the additional information, I'll let the team know about this. Could you share with us your current software version after you've checked for any updates? 

Regards,
Carly