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galla4
Newbie

Netflix and Hulu pause. Roku Ultra.

I have a Roku Ultra that is from either 2019 or 2020.

This has been happening for ages! Netflix will pause every at least 6 seconds. Makes it completely unwatchable. Hulu will pause once during every show I watch, unless I watch multiple episodes of the same show in a row, then it's only during the first episode. If I switch to a different show, it will pause. I am home alone often, so no one else is using the internet but me. Only these apps, nothing else (max, peacock, disney) None of our other non Roku devices do this. I have-

  • Contacted all three Hulu, Netflix and Roku. No one could help
  • Restarted apps
  • Deleted the apps
  • Unplugged the Roku
  • Completely wiped the Roku itself
  • Repeatedly made sure the Roku is updated
  • Repeatedly checked my internet connection (wifi says "excellent")
  • Restarted my internet connection
  • Even stopped using it entirely for a while.

Do I need a new Roku Device? If I do, are the cheaper options the same thing?

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