Roku setup

From linking a device to your account to adding channels, find Roku setup troubleshooting help and activation support from our community support forum.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
hopzz
Newbie

3800x 4K streaming stick stuck at 1080p

So I was trying to watch tv in bedroom and noticed the picture looked off. Checked the settings and saw it is in 1080p.. I know this was a 4K Roku stick and why it doesn’t give that option anymore. I checked my tv setting a d rebooted my setup. Still stuck at 1080..

Side note we noticed this with our Roku ultra in the living room tv 2 weeks ago. Sound was acting weird too and stuck at 1080 so we replaced it with a new Roku ultra and now things are in 4K hdr10 now.

Is this a bad update with Roku forcing us to buy new equipment?

Labels (1)
0 Kudos
1 REPLY 1
Strega2
Roku Guru

Re: 3800x 4K streaming stick stuck at 1080p

Are you sure it’s a 3800?  This page says that was not a 4K device.

https://en.wikipedia.org/wiki/Roku

Banned but back. Because why not?
0 Kudos
Need Assistance?
Welcome to the Roku Community! Feel free to search our Community for answers or post your question to get help.

Become a Roku Streaming Expert!

Share your expertise, help fellow streamers, and unlock exclusive rewards as part of the Roku Community. Learn more.