Forum Discussion

vgnome's avatar
vgnome
Reel Rookie
8 months ago

Critical wifi/power cable for 4k streaming stick unavailable to purchase anywhere

Hi all,

I've misplaced the USB cable (WR002) that provides wifi to my 4K stick, and pretty unhappy with my interaction with customer service chat about it. This cable is theoretically available to buy on the Roku site, but is out of stock and likely has been/will be for a long time based on seeing other folks post about trying to find one.

Even though the device is completely unusable without this cable, support basically just told me tough luck, "If the accessories is available Kolin that will be posted only." and "We can not provide another one that can be purchase only on roku.com/products." which I can't quite parse.

This cable doesn't seem to be available to buy anywhere besides the Roku site itself, so there doesn't really seem to be another option besides buying an entirely new Roku, which seems silly.

Looking for any suggestions or assistance — thank you.

 

TV & Player Setup

4 Replies

  • RokuEmmanuel-D's avatar
    RokuEmmanuel-D
    Community Moderator
    8 months ago

    Hi, vgnome.

    Welcome to the Roku Community!

    Thanks for sharing your experience with us. We understand the inconvenience this may have caused you and would like to help. 

    Please keep an eye on your inbox as we will be sending you a private message. We are looking forward to your response. 

    Best,
    Emman

    • vgnome's avatar
      vgnome
      Reel Rookie
      8 months ago

      Just to keep other users in the know, support reached out to me via PM to ask where I had bought my device originally, I replied promptly, and then they simply stopped responding.


      It’s been two weeks since. Feel like my best bet is to switch to Google /Amazon streaming hardware ecosystem.

      • RokuEmmanuel-D's avatar
        RokuEmmanuel-D
        Community Moderator
        8 months ago

        Thanks for keeping in touch, vgnome!

        We apologize for not getting back to you sooner. No worries; we've already gotten back to you. Please keep an eye on your inbox. 

        Please let us know if you need more help.

        Best,
        The Roku Community Team

  • ev0427's avatar
    ev0427
    Newbie
    8 months ago

    i just found one on Amazon.  Roku customer service used to be good but now it's a complete joke.