Roku mobile app

[r0kumonkey]

I’m not sure how many times I have responded with this information since this started happening October-ish 2024. Every version of the ios Roku app has been a problem since then. The Android Roku app has worked fine. Take an ios device, set it up with the Roku app connected to a Roku tv, then navigate away (check email, blank out your screen to put your phone on your pocket, etc). 100% of the time when you return to the Roku app the app screen will be locked up (and shifted slightly up). 

Here are my current versions (this problem has spanned multiple versions since October-ish 2024):

ios 18.3.1 iPhone Xs Max

Roku ios app software version 12.3.0.21421933.35

Seriously, this is an easy problem to replicate with the ios Roku app. Do the app developers have access to ios devices running the app and Roku tv’s? It is disappointing that it has persisted this long. Is there a way to schedule a chat with a technical person so relevant information can be conveyed? It seems like the forum responses are just for optics and not really doing anything. 

[Help_needed_plz]

Hi, I’m having this same issue. It started in November when I upgraded from and iPhone 11 with an older iOS and Roku app to an iPhone 13 Pro with the latest iOS and Roku app. 

phone: iPhone 13 Pro

iOS: iOS 18.3.1 (22D72)

Roku:  12.3.0.21421933.35

symptoms: open Roku app, swipe up from bottom of screen, swap to any other iOS app, swipe up return to Roku. Roku app is frozen. Only solution is to force close by swiping up and reopening app 

uninstalled and reinstalled app with no improvement. 

[RokuEmmanuel-D]

Thanks for chiming in, @Help_needed_plz!

It looks like you're having trouble with the Roku Mobile App, too. We're here to assist.

We appreciate you sharing these details here. We'd be happy to pass this on to the team, and we'll keep you posted.

Stay tuned!

Thanks again,
Roku Community Team

[Drew67854]

Does anyone know if this was fixed? Why do I have a mental image of a bunch of overseas workers just repeatedly closing the ticket out / deprioritizing it. Maybe the original devs are no longer around and no one knows how it works. 

Just curious. I'm on the verge of just investing in a nice headset for my Nvidia shield at this point. This was the one feature keeping me on Roku.

[randallroman]

Still not fixed.  Oddly enough, my phone has been working fine for a month now, but it is broken on my family’s devices. The lack of resolution on this issue, plus the increasingly anti-user features (Ads on startup) is really pushing me to move to another platform.  

[r0kumonkey]

I 100% share your mental image of what is going on. It very much seems like no one presently at Roku understands their iphone app and no one at Roku is working on their iphone app. 

[RokuEmmanuel-D]

Hey everyone!

We understand that you're asking for an update on this issue. We've already forwarded your inquiry to the team. Thanks for your patience!

We'll keep you posted once we get more info!

Thanks again,
Roku Community Team

[r0kumonkey]

Roku has been made aware of this issue via this forum going back to October of 2024. Is the current team working on the issue the same team that developed the app? Given that the issue is 100% repeatable it seems like it would take less than 6 months to identify and resolve it. Are any technical people truly working on it?

[RokuEmmanuel-D]

Thanks for keeping us in the loop, @r0kumonkey!

The team is aware of the issue, and we've notified them for an update and are waiting for more info from them. We would really appreciate your patience at this time. 

Please stay tuned!

Roku Community Team

[Help_needed_plz]

Does anybody else use a VPN/adblocker? I normally use NordVPN with threat protection but also had several other vpn profiles in my settings “VPN & Device Management” including and adblocker,Google ONE VPN, and Secure VPN. I have removed all the profiles and the app seems more stable but I’m traveling and haven’t connected to my home Roku to truly test the theory.