Roku mobile app

[fixtheapp]

What’s the update on this? My app is at the point where it won’t even open anymore, even after restarting my phone or reinstalling the app

[RokuEmmanuel-D]

Hey, @randallroman and @fixtheapp.

We appreciate you for keeping us posted. 

No worries; we'll have the team informed about this for an update. Also, we can assure you that this is still being worked on and the fix will be released soon. 

Please stay updated!

Best,
The Roku Community Team

[Najola51]

I am having the same issue with two 13 Pro Max iPhones. iOS 18.3.1 and Roku app 12.2.0.

[owayslate]

Been having g same problem for weeks. Deleted app. Reinstalled. Mine freezes when searching for shows. 

[r0kumonkey]

This issue has persisted for months across multiple ios updates and Roku app updates. Does Roku develop their own app? Is this information even getting to the app developers? Has the Roku ios app just been abandoned and orphaned? Is there some method or mechanism to schedule an online chat with an actual technical person to communicate these issues coherently? The fact that this has gone on since October-ish of 2024 with no resolution is disappointing. 

[RokuEmmanuel-D]

Hey everyone!

Thanks for reporting back. We understand that the issue is still occurring and that you want an update.

Please be informed that the team is still working on a fix. If you still haven't provided your device info, we recommend supplying it here for additional details. 

We're asking for your continued patience and understanding as we work towards a resolution. 

Best,
The Roku Community Team

[Billyw0508]

This has been happening for a week for me. No error messages. I use the app to launch a service, go to sky other app on my phone, go back to the Roku app and it’s non responsive. I have to force with the app and relaunch to use the remote. 
iPhone 15 Pro iOS 18.3.1 

Roku app version 12.2.0.20352065.66

[RokuEmmanuel-D]

Thanks for the info, @Billyw0508!

We noticed you're also having an issue with the app when navigating away. No worries; we'll pass your device details to the appropriate Roku team for review. Thanks for reporting this.

Please stay tuned for more updates!

Best,
The Roku Community Team

[r0kumonkey]

Latest ios Roku app update made it worse

[RokuEmmanuel-D]

Hey, @r0kumonkey.

Thanks for the update!

Can you let us know what other issues you've had with the app besides the current one? Also, please drop the Roku app version so we can check it out.

Look forward to your response. 

Thanks again,
The Roku Community Team