[Solved] Roku Mobile App freezing - iOS

Hey, randallroman and fixtheapp.

We appreciate you for keeping us posted. 

No worries; we'll have the team informed about this for an update. Also, we can assure you that this is still being worked on and the fix will be released soon. 

Please stay updated!

Best,
The Roku Community Team

Thanks for keeping us in the loop, r0kumonkey.

We're sorry you've experienced this and we'd like to investigate this issue further. 

To assist us with this, please provide the following information below:

• iOS Version
• Roku Mobile App Version
• iPhone Model

This will allow us to have more visibility into this and pass it on to the Engineering team to determine the root cause of the problem. 

Thank you for your cooperation.

Best,
Emman

iOS 18.3 (also had same problem with iOS 18.2)

Roku app version 12.1.0

iPhone 16 Plus

ios 18.1.1

iphone Xs Max

Roku 12.1.0.19055683.49

Recently it still locks up and loses audio if I navigate away, but I do not have to reboot my phone to recover. So at least it’s getting better. 

Please look into it and fix it. 

Thanks for sharing this, r0kumonkey!

We truly appreciate your patience and understanding during this time. Please rest assured that we will forward your concerns to the appropriate team for further investigation.

We are committed to resolving this matter as quickly as possible. Thank you for your support.

Please stay tuned for more updates. 

Best,
Emman

I'm also experiencing this, it's been an issue on my iPhone 13, and now my iPhone 16 Pro Max. In total, about 2 years this has been happening for me.

iOS 18.1.1

Roku App version 12.1.0.19055683.49

I have background app refresh enabled for the Roku app as well.

Thanks for being part of the Roku Community, Lo-CarbClack!

We appreciate you reaching out to us and reporting your concern about your Roku Mobile App. 

We've already forwarded your device information to the Roku appropriate team for further investigation. Rest assured that the team will be working on it and determine the cause of the problem. 

Thank you for your cooperation and understanding as we work to resolve the issue. 

We'll keep you posted. 

Best,
Emman

Terrible.  App has gone from a great interface to completely useless in about a week’s time.  I tried the “fix” of deleting and reinstalling   That worked for about a day.  Now, if I use the remote screen and switch over to anything else, the app has locked up when I return, even if it has only been a few seconds 

iPhone 16 Pro
iOS 18.2.1 (22C161)
App version 12.1.0.19055683.49

Hi Community Users!

Thanks for reporting this issue directly to us. Please note that this issue is now under investigation. 

The team would like to gather more information about it, and could you please tell us more about it?

• The steps you did to reproduce the issue for us to determine the exact behavior of the Roku App.
• Is the Roku app freezing/locking up but the phone is still working?

To all users experiencing this, we recommend getting back to us so we can resolve it quickly.

Thanks for your continued patience and understanding as we work to resolve the issue.

Best,
The Roku Community Team

Steps I did to produce the issue:

1) Bought a Roku Ultra

2) Downloaded Roku remote app

3) Tried to use the app but it kept freezing

How I fixed the issue:

1) Sold the Roku Ultra for $0.50 at a yard sale

2) Bought an Amazon Fire TV Stick 4K

3) Downloaded and used their app

4) Everything worked fine

Hello, this has been happening to my wife and I's phone for well over a year. All we do is open the app and you can see the green dot next to a discovered device and then back out of the app or just make the phone go to sleep and then as soon as you go back into the app the green dot turns grey and freezes the app. The only way to use it again is kill the app and open it again. 



iPhone: 15 Pro Max
iOS Version: 18.2.1
Roku App: 12.1.0

Glad to see you here in the Roku Community, redbeard89!

Thanks for informing us that you're also experiencing this issue. Rest assured that we'll forward your information to the team for review. 

In the meantime, we humbly ask for your understanding as we work to resolve this issue immediately. 

We'll keep you posted. 

Best,
The Roku Community Team

Steps to reproduce this issue on the phone:

1.  Launch the app, press the 'Remote' tab to bring up the interface.  

2.  Do something to manipulate the Roku (arrow buttons to scroll menu, use the guide, stop/fastforward/rewind whatever I'm watching, etc.  

3.  Swipe up on the interface and navigate to some other app on the phone.

4.  Swipe up on that app, and navigate back to the Roku app.

The remote is now frozen. Pressing the buttons doesn't show the 'highlight' that indicates it detected that tap.  Cannot close the remote using the 'X' button in the upper left.  The only solution is to swipe up, and kill the app.  You can then start over from step 1.

Now, I will report that for some reason, the app has been working fine the last couple weeks for me.  However, my spouse also uses the app, and previously had issues, but is now having the same problem outlined above.

Please solve this.

I am having the same issue with two 13 Pro Max iPhones. iOS 18.3.1 and Roku app 12.2.0.

Been having g same problem for weeks. Deleted app. Reinstalled. Mine freezes when searching for shows.