Roku mobile app

[Garros1]

New update. 

[r0kumonkey]

The issue still persists with uninstalling & reinstalling app, rebooting iphone, closing & opening app. It started with a Roku app upgrade. Please fix this bug.

[r0kumonkey]

Please fix this. It is now dropping audio and locking up. It has gotten worse.

Uninstalling and reinstalling does not fix the problem. The problem persists and this is not a solution.

The problem persists on other devices. Other devices is not a solution. 

Harold tech department please fix the app.

Currently iPhone Xs Max ios 18.1.1,

Roku app v12.0.0.18223819.29

[r0kumonkey]

**I am the original poster. This issue still persists and has not been solved**

[Drew67854]

I am having this issue too on iPhone. Can you escalate the issue?

[RokuJechealR]

Hi Community users,

Thank you for reporting this issue to the Roku Community!

We apologize for any inconvenience this issue has caused. We would happily investigate this issue further, but we need more details.

Please provide the following details below so we can include your device in the process of investigation:

• Roku device model, serial number, device ID, and current software version. (this can all be found in Settings > System > About)
• Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
• The iOS version and make and model of your iPhone.
• What is the make and model of your modem and router?
• What troubleshooting steps have you taken so far?

Once we have this information, we can pass it along to the appropriate Roku team for further investigation.

Thanks,
Chel

[Drew67854]

Don’t you have a QA department? Just get an iPhone and Roku, watch a movie with private listening enabled. Switch screens. Then try using the app again. It stops responding.

[AnonUser51]

I’ve been having the exact same issue on my iPhone 16 for over a month. I tried all the troubleshooting suggestions and none of them helped. There’s definitely a problem with the latest version of the Roku iPhone app. 

[Drew67854]

No problem. Support will successfully deflect having to look at it by asking irrelevant questions, such as your router make and model number. 

What troubleshooting steps have you taken so far? Why are you bothering support? We do not acknowledge there is an issue and will mark this case resolved.

[r0kumonkey]

Just test it in this manner and it is repeatable 100% of the time:

1- Use ios device for private listening (ie watching a movie with earbuds through an iphone)

2- navigate away from roku app with it still open (ie check email during boring part of movie or commercials)

Then you will lose sound and the app will lock up. 

This happens and is 100% repeatable across ios devices with the roku app. This does not happen with android devices with the Roku app. This data set points towards issues with the ios app. 

Please fix it.