Roku mobile app

[RokuEmmanuel-D]

Thanks for keeping us in the loop, @r0kumonkey.

We're sorry you've experienced this and we'd like to investigate this issue further. 

To assist us with this, please provide the following information below:

• iOS Version
• Roku Mobile App Version
• iPhone Model

This will allow us to have more visibility into this and pass it on to the Engineering team to determine the root cause of the problem. 

Thank you for your cooperation.

Best,
Emman

[AnonUser51]

iOS 18.3 (also had same problem with iOS 18.2)

Roku app version 12.1.0

iPhone 16 Plus

[r0kumonkey]

ios 18.1.1

iphone Xs Max

Roku 12.1.0.19055683.49

Recently it still locks up and loses audio if I navigate away, but I do not have to reboot my phone to recover. So at least it’s getting better. 

Please look into it and fix it. 

[RokuEmmanuel-D]

Thanks for sharing this, @r0kumonkey!

We truly appreciate your patience and understanding during this time. Please rest assured that we will forward your concerns to the appropriate team for further investigation.

We are committed to resolving this matter as quickly as possible. Thank you for your support.

Please stay tuned for more updates. 

Best,
Emman