Forum Discussion

Streaming Star

Re: [Solved] Roku Mobile App freezing - iOS

Within the past week iphone app is freezing up if I lock my screen and return, or navigate away from the roku app and return. Most of the time the audio stays connected, but the screen itself freezes. If I close out the app and reopen it, it just freezes at the purple roku splash screen. I have to either wait several minutes or reboot my phone to get the roku app to successfully open. The roku app appears to be the only app misbehaving on my phone. ios 17.6.1 roku app software version 11.4.2.17021903.1

108 Replies

Replies have been turned off for this discussion

r0kumonkey
Streaming Star
10 months ago
App stopped locking up after update for a week-ish. Started again this morning. I think there was another update last night. Roku app 11.5.0.17792423.44. IOS 17.6.1
- trentv11182
  Streaming Star
  10 months ago
  On the left, phone active, and on the right, phone being inactive. Have to close the app and reopen. Software is up to date.
  - RokuRiamie-D
    Community Moderator
    10 months ago
    Hi trentv11182,
    
    Thank you for posting in the Roku Community!
    
    We get that one of your mobile devices is having an issue with the Roku mobile app which is freezing. We would be more than willing to sort this out for you.
    
    Let's see if this works for you.
    
    Uninstall the Roku mobile app
    
    Ensure that your mobile phone is running the latest OS/iOS version
    
    Restart your mobile device.
    
    We suggest we try these troubleshooting steps, and please let us know if the issue persists.
    
    Regards,
    Riamie
Garros
Newbie
10 months ago
Mine freezing as well. Please fix
r0kumonkey
Streaming Star
9 months ago
Please fix this. It is now dropping audio and locking up. It has gotten worse.
Uninstalling and reinstalling does not fix the problem. The problem persists and this is not a solution.
The problem persists on other devices. Other devices is not a solution.
Harold tech department please fix the app.
Currently iPhone Xs Max ios 18.1.1,
Roku app v12.0.0.18223819.29