Roku mobile app

[Johnny12]

Don't have remote have to use my cell phone

[Sminotakis]

This does not work!

[RokuRiamie-D]

Hi @Sminotakis @Johnny12,

Thanks for posting in the Roku Community!

Thank you for informing us that your Roku mobile app isn't connecting to your Roku device or TV. We would like to follow up and see if you are still experiencing this issue. If so, could you please share the troubleshooting steps you have taken to try to resolve it?

In the meantime, we recommend you check your Roku mobile app is up to date.

Please keep us posted.

Regards,
Riamie

[susanstrong1]

I am experiencing the same issue. Roku app was connecting just fine and now it doesn't recognize the device. They are on the same network, the app has been uninstalled and reinstalled, my phone and the roku have both been restarted, did a factory reset of the roku, made sure that control by mobile apps is enabled, tried manually inputting the IP address. Nothing. This is so incredibly frustrating because the only way I can use my roku is through my headphones in the app since the roku express doesn't allow direct Bluetooth headphone connection, essentially rendering the roku useless.

Model is roku express 3960X, phone is Samsung galaxy s22

[renojim]

@susanstrong1, since you're restarted everything else, try restarting your router (unplug the power briefly) and then restart your Roku.  Some routers also have a setting (usually called something like "client isolation") that prevents connected devices from communicating with each other.

[AggieandMak]

Turn off private wifi address in your home wifi settings on your iphone and allow tracking. My wife and I couldnt use our iphones for a remote for a month, but we could use my android work phone. I went to settings> wifi> my home wifi> private wifi address> turn OFF

[Sminotakis]

Thanks! I just tried this

[Splungeworthy]

Same issue. All devices are listed. When I try to connect the remote to the app, it says no devices found. I have restarted every device, including router, Roku, etc. All Rokus are on the same network and working, all phones are on the same network. I did swap out the router about 2 months ago, but it uses the same password as before, even though a different one is listed on the router itself. All Roku devices are otherwise working properly. I have enabled the mobile apps functionality in settings as well.

[RokuEmmanuel-D]

Welcome, @Splungeworthy.

Thanks for chiming in here in the Roku Community!

We totally understand you're experiencing an issue with connecting your Roku app to your Roku devices, and we'd like to sort this out for you. 

Have you tried resetting your Network Connection? Here's how:

1. Press Home on your Roku remote
2. Scroll and select Settings
3. Select Advanced System settings
4. Select Network connection reset
5. Select Reset connection

You may also visit this support article here. 

If it's still not working, let us know so we can explore more troubleshooting options.

Best,
The Roku Community Team