Roku mobile app

[yas8453]

I am unable to see the content of any movies or tv shows on my mobile app or thru browser site. It works fine on tv, and the live tv works, but can’t no longer see the picture of any shows. Only sound and captions are on. I turned off my wifi and still nothing. Any help? 

[RokuEmmanuel-D]

Hey @yas8453!

Welcome to the Roku Community!

We're sorry to know you're experiencing this with your Roku Mobile App, and we'd like to get this sorted out for you. 

Here's a quick fix you can try.

• Uninstall the app then reinstall it back again.
• Sign out then sign back in to the app.
• Restart your Mobile Device, then try launching the Mobile App again and see if the issue persists. 

If none of these work, let us know, and we’ll dig deeper to figure it out.

Best,
The Roku Community Team