I got a new internet router and modem and now my roku app is not recognizing my phone so I can use the app for a remote and broadcast from my phone to the TV. And I have tried everything.
Welcome to the Roku Community, @KrissyNicole99.
We understand you're having trouble recognizing your phone with your Roku Mobile App. Let's take a closer look at it.
You may try the following troubleshooting steps provided below to see if they improve your current situation.
For more comprehensive information, you can visit this support FAQ on how to connect your phone to a Roku streaming device with the Roku mobile app.
Let us know if you need more help.
All the best,
Emman
Welcome to the Roku Community, @KrissyNicole99.
We understand you're having trouble recognizing your phone with your Roku Mobile App. Let's take a closer look at it.
You may try the following troubleshooting steps provided below to see if they improve your current situation.
For more comprehensive information, you can visit this support FAQ on how to connect your phone to a Roku streaming device with the Roku mobile app.
Let us know if you need more help.
All the best,
Emman
I did that multiple times. It didn't work. But when I came home from work last night the app connected to my tv. I don't know what the problem was on Sunday. But it is working now.
Thanks for the update, @KrissyNicole99.
We are pleased to know that the problem has been successfully resolved on your Roku Mobile App. If you encounter any further issues or have any questions regarding your Roku devices, please don't hesitate to get our attention. We truly value your time and cooperation in this matter and are grateful for your continued support."
Happy Streaming!
All the best,
Emman